Terms of Service

1. Legal entity & contact

Paradise Collection operates the Poinsettia Paradise vacation rental brand and this direct-booking website. Guest communications for bookings and stays are handled by our concierge team.

Primary contact: concierge@poinsettiaparadise.com. Property address for stays: 1400 NE 14th St, Fort Lauderdale, FL 33304, United States.

2. Eligibility & booking parties

You must be at least 21 years old to book. The person named on the reservation is responsible for all guests, payment obligations, and house-rule compliance.

We may request government-issued photo ID and a payment card matching the booker before or at check-in. Reservations that appear fraudulent, incomplete, or unsafe may be declined or cancelled.

3. Stay configurations & occupancy

Poinsettia Paradise may be reserved as a one-bedroom stay (up to 2 guests), a two-bedroom stay (up to 5 guests), or the entire villa (up to 7 guests), subject to calendar availability and the configuration you select.

Occupancy must not exceed the guest maximum for your reserved configuration. Day visitors and unregistered overnight guests count toward occupancy limits when present at the Property. Exceeding occupancy may result in additional fees, early termination of the stay without refund, or both.

4. Payments, totals & taxes

Direct bookings are processed through our secure checkout (Lodgify hosted checkout and/or Stripe, depending on the booking mode enabled for your dates). Before you confirm, you will see itemized amounts that may include rent, cleaning, service fees, taxes, and any disclosed add-ons.

Payment schedules (for example, full prepayment vs. deposit plus balance) are shown at checkout for the rate plan you select. By confirming, you authorize the charges described on that checkout screen.

Prices are quoted in U.S. dollars. Applicable Florida and local lodging taxes are collected as shown at checkout. We do not control third-party OTA pricing if you book elsewhere.

5. Deposits & security holds

Some rate plans or stay types require a booking deposit and/or a refundable security deposit or authorization hold. Any deposit or hold amount, timing, and release conditions are disclosed at checkout or in your confirmation.

We may charge the security deposit or the payment method on file for damage, excessive cleaning, missing inventory, unauthorized pets or events, occupancy violations, or other costs attributable to your party. Unused deposit amounts are released according to the timeline in your confirmation after post-stay inspection.

6. Cancellation, changes & refunds

Cancellation and change terms follow the rate plan selected at booking and are restated on your Lodgify confirmation. Strict, moderate, and flexible plans may differ; always review the plan before you pay.

To cancel or request a date change, email concierge@poinsettiaparadise.com as early as possible. Approved refunds are issued to the original payment method within a commercially reasonable period after confirmation of eligibility.

No-shows, unused nights, early departures, and late arrivals are not refundable unless your rate plan expressly provides otherwise. Date changes are subject to availability, rate differences, and any change fees disclosed for your plan.

7. Hurricane & severe weather policy

South Florida weather can change quickly. If a named tropical storm or hurricane is forecast to affect Broward County during your stay, contact concierge immediately.

When an official evacuation order covers the Property’s zone, or when we determine in good faith that the Property is unsafe to occupy, we will offer a rebooking to available dates of equal value or a refund of unused prepaid rent consistent with your confirmation and applicable law. Travel insurance is strongly recommended for non-refundable plans and airline disruptions.

We are not responsible for guest travel costs (flights, cars, alternative lodging you arrange independently) unless required by law or expressly agreed in writing for your reservation.

8. House rules

Guests agree to treat the Property and neighbors with respect. Core house rules include:

• No smoking indoors; outdoor smoking only away from doors, windows, and upholstery if concierge has confirmed it is permitted for your stay.
• Quiet hours generally 10:00 p.m. to 7:00 a.m.; keep patio, firepit, and gathering noise neighbor-conscious at all times.
• No parties or commercial filming without prior written approval.
• Supervise children around outdoor amenities; follow any firepit and grill guidance provided at check-in.
• Do not move heavy furnishings or make alterations to the Property.
• Follow self check-in instructions for your configuration; do not share access codes outside your registered party.
• Report damage or maintenance issues promptly so we can protect the next guest’s arrival.

9. Pets & events

Pets are not automatically included. Pet stays require advance approval based on season, deep-clean schedules, breed/size, and your exact dates. Unapproved pets may result in additional cleaning fees, early termination, or both.

Low-impact gatherings among registered guests are welcome. Large events, bachelor/bachelorette parties, ticketed gatherings, or events that disturb neighbors require advance written approval and may involve additional fees, deposits, or insurance requirements. Unauthorized events may be shut down and the reservation cancelled without refund of remaining nights.

10. Check-in, check-out & access

Standard check-in and check-out times are stated in your confirmation. Early check-in or late check-out is not guaranteed and depends on turnover schedules; request via concierge.

Self check-in details (including entrance instructions for dual-entrance configurations) are sent before arrival. You are responsible for securing the Property when leaving.

11. Assumption of risk & limitation of liability

Vacation rentals involve inherent risks, including outdoor amenities and neighborhood conditions. Guests use the Property and amenities at their own risk and should supervise children and vulnerable guests.

To the fullest extent permitted by Florida law, Paradise Collection’s total liability arising from your use of the site or a stay is limited to the amounts you paid to us for the affected reservation. We are not liable for indirect, incidental, special, or consequential damages, including lost travel costs arranged with third parties.

Nothing in these Terms limits liability that cannot be limited under applicable law.

12. Website use & content

Site content (copy, photography, branding, and layout) is owned by Paradise Collection or its licensors and may not be scraped, republished, or used commercially without permission.

Availability calendars, starting rates, and amenity lists are informational and may change until a reservation is confirmed. We may update these Terms by posting a revised effective date; continued use after posting constitutes acceptance of the updated Terms for future site use (existing confirmed bookings remain governed by their confirmation).

13. Governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Exclusive venue for disputes arising from these Terms or a stay at the Property lies in the state or federal courts located in Broward County, Florida, unless applicable law requires otherwise.

14. Questions

For questions about these Terms, payments, cancellation, or house rules before you book, email concierge@poinsettiaparadise.com. For privacy practices, see our Privacy Policy at /privacy.