Frequently asked questions
Straight answers in warm luxury hospitality voice—built for AEO clarity and fast scanning.
What makes Poinsettia Paradise different from a hotel?
You receive a private residence with two entrances on select configurations, a full outdoor sanctuary, and concierge communication with the team who actually knows the home—not a front desk script.
How do I choose between 1BR, 2BR, and entire villa?
Start with guest count and privacy needs. Couples choose the one-bedroom; families typically choose two bedrooms; reunions and celebrations choose the entire villa for both wings and full outdoor access.
Is early check-in or late checkout possible?
When the calendar allows, we do our best. Message concierge with your arrival window and we will confirm what is realistic for your dates.
Do you allow pets?
Policies vary by season and deep-clean schedules. Ask concierge with your breed/size and we will confirm availability for your exact dates.
Is smoking permitted?
Smoking is not permitted indoors. Outdoor areas may allow limited smoking away from doors and upholstery—confirm with concierge before your stay.
What is your cancellation policy?
Cancellation terms follow the rate plan you select at booking. For clarity, review the checkout terms on your Lodgify hosted confirmation or message concierge before you finalize.
How do payments work when booking direct?
You will complete payment through our secure Lodgify hosted checkout. You will see line items for rent, cleaning, service, and taxes before you confirm.
Is the neighborhood quiet?
The home is curated for calm evenings. We share honest guidance on neighbor-conscious hours around the firepit and patio so your celebration stays respectful.
Are children welcome?
Yes. Families are a primary audience. The two-bedroom and entire villa configurations are especially balanced for kid routines and parent privacy.
Is there a pack-and-play or high chair?
Availability depends on inventory rotation. Tell concierge the ages of your children and we will confirm what can be staged before arrival.
How fast is the Wi‑Fi?
The home is equipped for remote work and streaming. If you are on video calls all day, mention it to concierge and we will advise the best workspace nook.
Do you allow events?
Low-impact gatherings are welcome. Large events require advance approval, neighbor-conscious timing, and may involve additional fees.
What is included in the kitchen?
The kitchen is chef-ready with cookware and essentials for real meals—not a bare vacation rental minimum. Ask concierge if you want a private chef referral.
Is laundry available?
Yes, in-home laundry is available for longer stays and family trips. We will point you to supplies and simple house guidelines at check-in.
How far is the nearest grocery?
You are minutes from everyday shopping by car, with specialty markets closer to Las Olas. Your concierge guidebook includes our favorite stops by vibe.
What is your hurricane or weather policy?
Severe weather follows the terms of your booking channel and rate plan. If a named storm threatens Broward County, message concierge immediately for the most current guidance.
What outdoor amenities are available?
The outdoor sanctuary includes a firepit lounge, grill, and patio seating reserved for your party. Ask concierge for staging details based on your dates.
Do you provide beach gear?
We keep a rotation of chairs and umbrellas when available. Confirm with concierge before arrival so we can advise what to bring for your beach style.
Is there an EV charger?
If EV charging is essential, tell concierge your vehicle type. We will confirm on-site options or the nearest reliable fast charging.
How do I access the home?
Self check-in details are sent before arrival. Because some configurations include two private entrances, instructions are tailored to your reservation.
Can concierge help with itinerary planning?
Yes. Paradise Collection itineraries are built around walkable Las Olas evenings, shoreline mornings, and practical cruise-day timing when applicable. Ask for the three-day outline or a custom plan for your dates.
How far is Port Everglades from the home?
Port Everglades is typically about 10–15 minutes by car, depending on traffic. Tell concierge your sailing time and we will recommend a realistic departure window.
Is parking included?
Yes—private on-premises parking is included with your stay. Share your vehicle count with concierge if you are arriving with more than one car so we can advise on the best layout for your dates.
What time is check-in and check-out?
Standard times are listed on your confirmation. Early check-in or late check-out depends on turnover and is confirmed case by case—message concierge with your flight or cruise schedule.
Do you offer gift stays or celebration setups?
Yes. Direct guests can request arrival notes for birthdays, anniversaries, and small celebrations. Share the occasion when you book so we can confirm what staging is realistic for your dates.