Privacy Policy

1. Who we are

Paradise Collection operates the Poinsettia Paradise vacation rental at 1400 NE 14th St, Fort Lauderdale, FL 33304. Privacy and guest-data questions: concierge@poinsettiaparadise.com.

2. Information we collect

We may collect:

• Identity & contact data — name, email, phone, mailing address, and government ID when required for check-in or fraud prevention.
• Booking data — stay configuration, dates, guest count, special requests, payment status, and reservation identifiers.
• Payment data — processed by our payment processors (we do not store full card numbers on our servers).
• Communications — messages sent via contact forms, email, SMS, or live chat.
• Device & usage data — IP address, browser type, pages viewed, referring URLs, and approximate location derived from IP, collected via cookies and similar technologies.

3. How we use information

We use personal information to:

• Respond to inquiries and provide concierge support.
• Process bookings, payments, cancellations, and refunds.
• Send reservation confirmations, pre-arrival instructions, and service messages.
• Improve site performance, security, and content.
• Measure marketing effectiveness (including Meta ads) and run analytics.
• Comply with legal, tax, and accounting obligations.
• Prevent fraud, abuse, and unauthorized access.

4. Service providers & privacy vendors

We share information with vendors who process it on our behalf under contractual or platform terms. Current categories and primary vendors include:

• Hosting & delivery — Vercel (website hosting and edge delivery).
• Booking & channel operations — Lodgify (availability, quotes, hosted checkout, and reservation management).
• Payments — Stripe and/or Lodgify’s payment stack for card processing.
• Analytics — Google Analytics 4 (GA4) for aggregated site usage.
• Advertising — Meta Pixel for measuring and optimizing ads on Meta platforms.
• Live chat — Tidio for optional on-site concierge chat.
• Email — Resend for transactional and operational email; Klaviyo when newsletter or marketing email is enabled.
• Media — Cloudinary for image hosting and delivery.
• CMS — Sanity when editorial content is managed in Studio.
• Admin authentication — Clerk for staff access to /admin (not used for guest checkout accounts).
• Database — Neon Postgres (or equivalent) for operational booking-event logs when enabled.

5. Cookies & similar technologies

We and our vendors use cookies, pixels, and local storage for essential site function, analytics, chat, and advertising measurement. You can control cookies through your browser settings. Blocking some cookies may limit booking or chat features.

Meta Pixel and GA4 may set or read identifiers to understand how visitors interact with the site after seeing ads. See Meta’s and Google’s privacy documentation for their independent practices.

6. When we disclose information

We do not sell personal information. We disclose information to the vendors listed above as needed to operate the site and fulfill stays; to professional advisors; and when required by law, regulation, legal process, or to protect guests, neighbors, or our rights.

If you book through an OTA (Airbnb, Booking.com, etc.), that platform’s privacy policy also applies to data you provide on that platform.

7. Retention

We retain booking and communication records for as long as needed to fulfill the stay, handle disputes, meet tax and accounting requirements, and maintain security logs—typically for the period required by applicable law, then delete or anonymize when no longer needed.

8. Security

We use industry-standard safeguards appropriate to a hospitality website (HTTPS, access controls for admin tools, and processor-level PCI handling for cards). No method of transmission or storage is 100% secure; please use strong unique passwords only for systems we invite you to access.

9. Your choices & rights

Depending on your location, you may have rights to access, correct, delete, or obtain a copy of personal information we hold, or to opt out of certain analytics/advertising cookies.

To exercise a request, email concierge@poinsettiaparadise.com with “Privacy Request” in the subject. We may need to verify your identity. Marketing emails include an unsubscribe link when applicable.

California residents may have additional rights under the CCPA/CPRA. We do not sell personal information as defined by those laws. You may designate an authorized agent to submit requests.

10. Children

The site and booking flows are directed to adults. We do not knowingly collect personal information from children under 16 online. Guests may include children on a reservation booked by a responsible adult.

11. International visitors

The Property and primary operations are in Florida, United States. If you access the site from outside the U.S., you understand your information may be processed in the United States and other countries where our vendors operate.

12. Changes to this Policy

We may update this Privacy Policy by posting a new version with a revised effective date. Material changes affecting how we use personal information already collected will be highlighted on this page or communicated by email when appropriate.

13. Contact

Privacy questions or requests: concierge@poinsettiaparadise.com. Related booking terms: see our Terms of Service at /terms.